Return
Read the important information below
You have the right to a 14-day right of cancellation, which applies from the day you received an item you ordered.
- By using your right of cancellation:
You must create a return with us no later than 14 days after you have collected your products. In your return, you must state the order number and e-mail address to be able to create your return and indicate which goods the return relates to. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You pay the return shipping of SEK 149 yourself. The products must be returned in their original packaging and in good condition. We reserve the right to deduct an amount corresponding to the decrease in value of the product if it has been used or damaged.
Once we have received your return package, our staff will carefully inspect the package and the products. If the return meets the return conditions, we will refund you via the payment method you used.
For returns, we charge a return shipping fee of SEK 149.
Shipping is not refunded.
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The right of withdrawal does not apply in the following cases:
The right of withdrawal comes into force on the day you receive or pick up the goods. We reserve the right to reject a return after 14 days from the day you picked up or received the goods. You must collect the goods from the parcel shop in order to make use of the right of withdrawal.
Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.If you send your products back after the cancellation period of 14 days has expired, we will send your products back to you and invoice you a fee of SEK 250. for shipping and administration costs.
According to the consumer agreement law, it is not possible to return/complain about a product due to dissatisfaction. We do not offer a satisfaction guarantee.
Read more about our terms here .
How do I do?
- Please read the above terms carefully
- Click on the link at the bottom: "Click here to register your return"
- Select the product you want to return
- Pay the return tax
- Download the generated shipping label
- Print the shipping label
- Pack the product securely with e.g. paper and bubble wrap to ensure that the product is not damaged during delivery
- Put the shipping label on the package and deliver the package to the nearest parcel shop